When publishing a Crystal report to Ripplestone, it helps to change the printer settings for the report to use the No Printer option.
When you create a new Crystal Report you normally set the report to print on a local printer. While the report will run great for this printer it might not run when you publish it to Ripplestone and run the report using the web viewer.
A common message would be:
The page size was not large enough to format the contents of an object in the report.
Failed to export the report.
The reason for this error is that the web viewer has different margin and sizes that the printer that was selected and when the report is run it’s not able to fit in the new web viewer size.
To fix this problem open the Page Setup dialog box from within Crystal Reports and select the “No Printer (optimize for screen display)” option at the top of the box. Save the report and make sure that it can be run without an errors. If you get display errors then you can either change the margins on the Page Setup dialog box and/or change the layout of the report to fit within the new report dimensions. After you get everything working in the report you can re-publish the report to Ripplestone and it should be able to be displayed in the web viewer and the pdf viewer.